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Delivery and Returns

 

Texting Service: If you lead a busy lifestyle or live in flats, we strongly suggest that you register for a text update giving you a 3 hour window of your delivery time. You can select  this option on the payment page.

 

UK Mainland Standard Delivery:

up to 2 pairs = £4

3-5 pairs = £3.50

5 + pairs = £2 per pair

(Delivery 2-7  working days)

 

Scottish Highlands & Islands, Northern Ireland, Channel Islands & Isle of Man:

£8 Delivery for up to 3 pairs. £2 each pair thereafter

3-7working days

 

Southern Ireland :
Up to 3 pairs = £10, additional pairs £2 per pair

Delivery 2-6 working days

 

Europe:

 

Up to 3 pairs = £10

Additional pairs £2 per pair

Delivery 3-6 working days

 

International:

 Up to 3 pairs = £20

Additional pairs £2 per pair

Delivery 7-17 working days

 

 

Please Note: We do not dispatch on public bank holidays. Please take this into account when placing your order.

 

Returns:

 

We want you to love your new purchase. However, if for any reason you are not 100% satisfied with your purchase from Chockers Shoes, please return your order to us for an exchange or refund within 21 days.

 

Please pack your returns securely and return to us via the address stated on your dispatch note. Returns will only be accepted by post, to this address only. Your dispatch note and returns form  are e-mailed to you at the point of dispatch. If you cannot locate this, or do not have this to hand, please drop us an e-mail orders@chockersshoes.co.uk and we will send you a copy.

If you are un-able to print your returns form, simply include the following information on your return:

 

  • Name
  • Order Number
  • Contact Number
  • Reason for return
  • If you would like an exchange, please state what you would like to exchange for and include a cheque for any monies owed, made payable to 'Chockers Shoes'.

 

 

Once your return is received at our warehouse, you will receive an e-mail to confirm this. We aim to process refunds within 1 week of receiving them. However, we are un-able to gaurantee this time so we suggest you allow up to 21 days for your refund to be processed. Once your refund has been processed you will receive an e-mail to confirm this.

 

We hope we have covered all of your queries regarding returns and delivery on this page. If there's something we have not covered, please e-mail us and we will be happy to assist.

 

Many Thanks

 

Chockers x